Amy Noonan, VP of Operations and Customer Experience, TestReach, accepting award.
L-R from TestReach, Tricia Dardis, Implementations & Insights Manager; Amy Noonan, VP of Operations and Customer Experience; Adam O’Gorman, Candidate Services Manager; Madeeha Iqbal, Proctoring Manager; Maya Apana, Senior Operations Manager
Press Release – Dublin, Ireland, 4th December 2024
TestReach Wins Prestigious Award at the Irish Customer Experience Impact Awards 2024
Dublin, 4th December 2024 - TestReach, a leading provider of online exam solutions and live remote proctoring services, is proud to announce its achievement at the Irish Customer Experience Impact Awards 2024. The company took home the award for the category of “Customer Experience Impact in Technology, Media, and Telecoms.” This recognition highlights TestReach’s commitment to delivering exceptional customer experiences in a uniquely challenging environment of high-stakes exam delivery.
The awards ceremony, held on 28th November in Dublin, brought together Ireland’s top companies to celebrate excellence in customer experience. TestReach stood out among the nominees as one of the highest-scoring entries of the night, impressing the judges with its dedication to excellence in customer service and a focus on supporting exam candidates to have a positive exam day experience.
Exceptional Customer Experience in a High-Stakes Environment
Unlike many companies in the technology sector, TestReach’s customer experience story goes beyond traditional customer support. The company provides cutting-edge software for running online exams while also delivering a comprehensive live remote proctoring service. This dual offering demands not only robust technical capabilities but also an unparalleled level of human support from the team of remote proctors.
“Exam days are naturally stressful for candidates,” explains Amy Noonan, VP of Operations and Customer Experience at TestReach, who accepted the award on behalf of the company. “Our support teams and proctors are trained to deliver efficient and empathetic service to ensure candidates are supported from the moment they book their exam until after their exam is complete. Everyone is dedicated to ensuring exam candidates have an equitable, professional and supported exam experience. Receiving this award is a reflection of the incredible dedication of our teams and the positive feedback we’ve received from exam candidates around the globe.”
TestReach’s proctors and support staff undergo rigorous training to handle a wide range of scenarios that may arise during online exams. From calming nervous candidates to answering any technical questions in real time, the team ensures that the testing experience smooth and stress-free. This customer-first approach has earned the company consistently high ratings and glowing feedback from its users.
Key factors that contributed to TestReach’s success include:
A focus on a positive candidate experience: TestReach support agents and proctors are well trained, friendly and responsive, which makes a big difference to candidates on exam days.
Innovative Technology: TestReach is a robust and reliable solution that includes live remote proctoring within a complete application, delivering a seamless exam experience and reducing stress for both organisations and candidates.
Global Reach: TestReach serves clients worldwide while ensuring local candidates have the support they need.
“We’re constantly innovating to provide the best possible experience for exam candidates and the organisations we partner with,” adds Noonan. “This award reinforces our approach of providing the live proctoring service within our intuitive application, backed by excellent candidate support, to ensure a seamless and positive exam experience.”
About the Irish Customer Experience Impact Awards
The Irish Customer Experience Impact Awards celebrate organisations across Ireland that demonstrate excellence in customer experience. The awards recognise companies that go above and beyond to innovate, inspire, and improve customer interactions. With categories spanning various industries, the awards highlight the importance of customer experience as a driver of business success.
About TestReach
TestReach is an innovative company providing a modern and all-in-one online assessment solution. The platform combines robust exam delivery software with live remote proctoring services to provide a flexible, secure, and scalable solution for organisations worldwide. From professional certification bodies to government agencies and medical colleges, TestReach supports a wide range of testing needs while ensuring a seamless and flexible experience for exam candidates.